Nederland - If you spend the rest of your life always doing your DIY shopping at an Ace Hardware, it’s probably because of the superb product quality and customer service you are used to receiving at Nederland’s Indian Peaks Ace Hardware.
A family business since 1987, it began as a Coast to Coast Hardware when the first owners opened the store because of the great need in Nederland. Steve Culver, manager at the time, bought the business with his wife Lisa in 1994. Current owner, daughter Kalina Culver, “grew up in the business,” she tells The Mountain-Ear, going on to get a degree in Business Administration before taking over the store in 2023. She is proud that her mother, Lisa, remains as Operations Manager.
To the surprise of no one who has done business with the 20+ employees at Ace, Culver is most proud of the fact that for them, they are “focused on service first.” She adds that “We want to make sure you get exactly what you need to get the job done. We carry a little bit of everything and we provide a variety of in-store services ….”
Culver continues to stress that “Unlike the big box hardware stores, we put an emphasis on the customer first because our customers are our neighbors and we want to see them succeed in whatever they are trying to do. We know what mountain living is like, including all of its challenges, and we seek to have products and services that are specifically catered to the needs of locals and visitors alike.” If they don’t have what you need, they will try to get it to the store within three to five days.
The Covid pandemic drove the store into “the next level” of providing products and service, leading them to “using our time and our space more efficiently so that we have the ability to meet our customers' needs.” Culver adds, “We love to be a part of the local community by giving back, not only through our register round-up program and donations that benefit local nonprofits, but we also work with various groups that plan community events.”
Now they are adding, as a goal for the coming year, “to increase our service to our business customers.” Culver continues. “We have created and filled a position for a Business to Business Coordinator… to interface with our business customers to ensure that we are not only meeting their needs, but also providing the best services and prices to help them succeed.”
Indian Peaks Ace Hardware is located at 74 Highway 119 South in Nederland. You can call them with all your hardware questions at 303-258-3132, or email them at office@indianpeaksace.com. They have a website, at https://www.IndianPeaksAce.com and an active Facebook page at https://www.facebook.com/IndianPeaksAce.
